Refund policy

Return and Refund Policy

30 days. Any reason. You don't have to explain yourself.

If the phone wins, send it back.

The window

You have 30 days from the day it's delivered to start a return — 30 days from when it landed on your doorstep, not from when you ordered.

What counts as a reason

Anything. It didn't work for your kid. It's the wrong green. You changed your mind on day 29. You went back to the phone. All fine.

We won't ask you to justify it, and there's no form asking what went wrong. You bought a thing to solve a problem. If it didn't, that's information, not a failing.

Condition

It just needs to come back in working order. You don't need the original packaging, and there's no restocking fee. If you opened the box, set it up, ran it for three weeks and decided it wasn't for you — that's exactly what the 30 days are for.

Return shipping

You cover the postage back to us. We'd rather tell you that here than let you discover it at step two.

So, plainly: the 30 days are unconditional and the decision is yours alone, but the return trip is on you. There's no prepaid label — you send it back however you like, and we'd suggest something with tracking so we can both see where it is.

How to start one

  1. Email supportcentral.co@gmail.com with your order number.
  2. We'll reply within 1 business day with the return address and anything you need to include.
  3. Send it back, and keep your tracking number.

Refunds

Once it's back with us and checked over, we refund the full price to your original payment method within 5 business days. Shipping was free on the way out, so there's nothing withheld — you get the whole price back.

Your bank may take a few days more on top of that. That part isn't ours to speed up.

Arrived faulty or damaged?

That isn't a return, it's a replacement — and it doesn't eat into your 30 days or cost you postage. Send a photo to supportcentral.co@gmail.com within 14 days of delivery and we'll ship you a new one. Hang onto the packaging until it's sorted.

Exchanges

One product, one colour — there isn't much to exchange into. If something's wrong with yours, see the section above.

Late or missing refunds

Check your bank first, then your card company — there's usually a lag on their end. If it's been 10 business days since we confirmed your refund and there's still nothing, email us and we'll chase it.

Questions

Email supportcentral.co@gmail.com or call (573) 344-9968. A person answers.